Terms & Conditions

Last updated: March 2025

2.1 Introduction

By accessing or using the Tucked website or services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use our services. These Terms should be read together with our Privacy Policy. We may change these Terms at any time, and any changes take effect upon posting.

2.2 Our service

Tucked is an information and referral service that helps homeowners and businesses understand and compare energy rates, solar incentives and other energy-efficient options. We may connect you to energy comparison platforms to compare electricity plans and may receive compensation if you switch or purchase through a partner.

We act as an intermediary and do not install solar systems or supply energy products ourselves. We do not provide professional advice or guarantee that you will be eligible for any rebate or incentive.

2.3 Eligibility and user obligations

• Eligibility: Our services are intended for Australian residents aged 18 or over who own or occupy a property and are interested in energy incentives. By using our services, you represent that you meet these requirements.
• Accurate information: You agree to provide accurate, current and complete information when interacting with us and to update your information if it changes. Inaccurate or incomplete information may affect your eligibility for energy incentives or the accuracy of quotes provided.
• Lawful use: You must not use our website or services for unlawful purposes or in any way that could damage, disable or impair our services. You must ensure that anyone accessing the site through your internet connection complies with these Terms.

2.4 Intellectual property

All content on our website, including text, graphics, logos, layouts, designs, databases and software, is owned or licensed by Tucked and is protected by copyright and trademark laws. You may view and print pages for personal use but must not reproduce, distribute, modify or otherwise exploit any content without our prior written permission. Unauthorised use may result in legal action.

2.5 No professional or financial advice

The information provided on our website, including articles, tools and calculators, is for general informational purposes only and does not constitute professional, legal, financial or tax advice. We make no representations about the accuracy or suitability of the information and you should obtain independent professional advice before making any decisions based on our content.

2.6 Third-party services and compensation disclosure

Tucked connects you with independent third-party energy providers, installers and government schemes. While we strive to partner with reputable providers, we do not endorse or guarantee the quality, reliability or suitability of the products or services they offer. Any contract you enter into with a third-party provider is solely between you and that provider. We are not responsible for their performance or any disputes that arise.

You acknowledge that we may receive compensation from our partners if you choose to utilise their services. This compensation helps fund our operations and does not influence our commitment to acting in your best interests.

2.7 Disclaimer of warranties

To the maximum extent permitted by law, we provide our services "as is" and without any warranty or guarantee regarding the accuracy, timeliness, completeness or suitability of the information provided. We do not warrant that our website will be uninterrupted or error-free or that any defects will be corrected. We are not responsible for the quality, accuracy or reliability of products or services supplied by third-party providers. Your use of any information or materials on this website is entirely at your own risk.

2.8 Limitation of liability

To the fullest extent permitted by law, Tucked and its directors, employees and agents are not liable for any direct, indirect, incidental, special or consequential damages, or any loss of profits or data, arising out of or in connection with your use of our website or services. Without limiting the foregoing, we will not be liable for:

• Your inability to use our services;
• Decisions you make based on information provided on our website;
• Actions or omissions of third-party providers;
• Changes to government rebate schemes or incentives.

Where liability cannot be excluded, our liability is limited, at our option, to re-supplying the services or refunding any price paid for the services (if applicable).

2.9 Indemnity

You agree to indemnify and hold Tucked and its officers, employees and agents harmless from any claims, damages, losses, liabilities, costs or expenses (including legal fees) arising out of your breach of these Terms or your misuse of our services.

2.10 Changes to the Terms and the service

We may modify or discontinue any part of the website or services at any time. We may also amend these Terms, and the updated Terms will be posted on our website. Continued use of our services after such changes will constitute your acceptance of the updated Terms.

2.11 Governing law and jurisdiction

These Terms are governed by the laws of Victoria and the Commonwealth of Australia. Any disputes arising in relation to our services will be subject to the exclusive jurisdiction of the courts of Australia.

2.12 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remainder of the Terms will continue to apply.

2.13 Contact us

If you have any questions about these Terms & Conditions or our services, feel free to get in touch.